I'm from an older generation and shopping online is not something that comes naturally to me nor is it something I'm comfortable with but when I found this company it gave me faith in the whole ordering product online issue I was having. First and foremost, they have a phone number so you can call them, of which is exactly what I did. Their hours are limited and they were not open when I called so I left a message wondering if they would really get back to me. Well to my surprise on the next business day they did! It was a wonderful woman who was kind and knowledgeable and she walked me through the entire experience. My product arrived 4 days later and I could not be happier. I told my daughter about it and she giggled and then told me to come to this website and leave a review, and here I am. Thank you Your Cosmetics for not only instilling a confidence in me when it comes to online shopping but for my lovely Alexandra de Markoff products! I'm so happy with the whole endeavor! My daughter said I'm probably going to be doing all kinds of online shipping now, well I disagree but this was a wonderful experience.