Marilyn B.

I ordered a comforter cover and 2 pillow matching pillow shams in December for a February wedding. The comforter cover came right away, but I never received the 2 pillow shams. The wedding came and went and I had to go out locally and purchase a linen gift for the bride. I have been attempted to return the comforter cover for over a month, as I no longer needed it for the wedding gift. I have called customer service ( a misnomer for them) and requested to initiate a return for the comforter cover. I have been told during 8 phone calls that (1) the return shipping label is in the mail, (2) that they do not send return shipping labels, (3) that I cannot return the comforter cover because the 2 pillow shams are still on backorder and I cannot cancel them, (4) that they have no record of the order number, etc. You get the picture. I have also been told that my problem has been escalated and that I will receive a phone call from the escalation department. That was weeks ago. Everyone I have talked to has been challenged with the English language and has been difficult to understand. One of them even suggested I use the comforter cover myself. One "manager" hung up on me. I have given up.