Mark B.

Code did not work because it said it had already been redeemed. Immediately contacted SoftwareKeep via its chat app and asked for another, valid unredeemed code. Rep (Joe) said I probably redeemed the first one and was trying to get a free new code (why I would do so is not clear). Joe demanded remote access to my computer to check (and assist he said) which I refused. Then he became angry when I asked to just cancel the deal, accused me of not accepting his "help" and said I had to prove that I had not redeemed the code in order to receive refund. How I would do that is not clear. That is when I ended the chat and contacted my credit card company. Could be a scam to gain remote access to computer by sending already-used codes? Be careful when dealing with this company. I quickly purchased and downloaded the product from a more reputable (though more expensive) vendor and it works fine. Did it with a valid access code of course.