Mark O.

This week I received an email there would be a delay of one day in my meal delivery, the next day following the rescheduled delivery, i received a second email it would be two days. On the new delivery date (2 days late) I receive an email that my meals will not be delivered due to their logistical issues. This week I was depending on the meals as I don't have additional cash for groceries; when I contacted their offshore support, I was given all typical pleasantry talk but no actionable plan to compensate me other than $5 & a refund which would take up to 10 business days. The refund is my right, for the service I didn't receive; but I was not compensated for the additional emotional distress or inconvenience; other than a lame apology. What was meant to be a smooth experience, ended up being my worst nightmare as I have no food, or groceries for this entire week. I spent hours trying to reach someone as this is an emergency, factor75 dropped the bomb; left me to pick up the bill. Its offshore customer support lied to get me off the phone stating I would get a call from one of the US based supervisors; come to find out this is not even an option of receiving call-backs. The lack of support, and the unreliability added a lot of unnecessary stress and now I'm stuck with no food for the week.