Mark R.

Mon (last week): Pre-op at Dr G's for urinary surgery scheduled this week. Intake rep at Dr G's took my list of meds and allergies. I noticed my urine specimen was RED. Physican Asst said don't worry, they'll call with results.
Wed: Lab portal showed results were in but I could not see them until reviewed by a Dr.
Thurs: I called, but I would not be given my results.
Fri: My surgeon's office called and was told I had a urinary infection, and the staff of Dr G's would call me with the information and a prescription by the end of the day.
Sat: Still no call, yet my surgery was scheduled for Monday.
Mon (this week): I had my surgery, never hearing from Dr G's.
Tues morning (day after my surgery): Dr G's called to say I had an infection and that they were sending a prescription for a medication even though I am allergic to it, because my allergy was not in the records.
Tues afternoon (2nd call on the same day after my surgery): Dr G's called to say I had an infection and they were still prescribing the same medication to which I am allergic... even though they now confirmed my allergy was finally in their records.
NOTE: Last week I made a request for Karen Pargeuro, Director of Ops, to call me, or have the CEO call me. I was told they would only do it if they felt it was important. Saturday I called again and asked for the CEO to call me by Tuesday and I was told they would indeed have the CEO do that. Neither of them ever called me.

WARNING...YOU MAY INDEED BE TAKING YOUR LIFE IN YOUR OWN HANDS AT DR G'S URGENT CARE.

UPDATE …
Thurs (3 days after surgery): I never heard from Dr G's until this morning. Karen Pargeuro finally called me. WHY? She said that it was not in response to my request, but only because her directed read my reviews and instructed her to do so. She never took the time to read my records nor did she research anything before calling me. Why bother? Simply to appease her boss. When I asked which State of Florida Agency regulates their business, she would not tell me. She told me to drive to the Urgent Care Center and read the information on the wall.

WARNING …. I WOULD STEER CLEAR.

We purchased a new refrigerator from Home Depot 15 months ago along with a warranty. We lived with minor problems until now that the main door handle is loose. It has a screw on top, but nothing I see to release or tighten the bottom. I called the warranty number. It is actually Square Trade aka Allstate. The recording said first step was to text my original invoice to the number provided. I did. Hours later, no response. I called and spoke with an Allstate / Square Trade Rep. I was told to continue to wait. Hours later I called back. This time I was told that texting doesn't work. I needed to email it and I was being sent a link which now took me to my account. I was told it was in progress and that I needed to call for assistance, the continuation of an endless circle. This time I did an online 'chat' and was making little progress until he finally understood the dilemma. I was disconnected from the chat. I tried again. After 30 more minutes the agent told me that the link does work, so I was given incorrect information. He sent me an email to which I would reply with my invoice. It arrived. Now I was told to call for a service appointment with another division. My wife called. She was told to send pictures of the loose door handle. HMMM? How does one send a picture of a handle that swivels 1/4 inch. Instead I sent a video. We were told to wait 24 hours for an update. Oh, yeah, one of the problems we reported was an ice maker that generally starts by leaking out water. I am told that is a known defect. We were told to take out the ice bin (no idea how to do that), flush out the parts with hot water. What parts? Where? Otherwise, they would not service it. Let's see if at the least I get some resolution for the refrigerator door appointment.

We purchased a new refrigerator from Home Depot 15 months ago along with a warranty. We lived with minor problems until now that the main door handle is loose. It has a screw on top, but nothing I see to release or tighten the bottom. I called the warranty number. It is actually Square Trade aka Allianz. The recording said first step was to text my original invoice to the number provided. I did. Hours later, no response. I called and spoke with an Allianz / Square Trade Rep. I was told to continue to wait. Hours later I called back. This time I was told that texting doesn't work. I needed to email it and I was being sent a link which now took me to my account. I was told it was in progress and that I needed to call for assistance, the continuation of an endless circle. This time I did an online 'chat' and was making little progress until he finally understood the dilemma. I was disconnected from the chat. I tried again. After 30 more minutes the agent told me that the link does work, so I was given incorrect information. He sent me an email to which I would reply with my invoice. It arrived. Now I was told to call for a service appointment with another division. My wife called. She was told to send pictures of the loose door handle. HMMM? How does one send a picture of a handle that swivels 1/4 inch. Instead I sent a video. We were told to wait 24 hours for an update. Oh, yeah, one of the problems we reported was an ice maker that generally starts by leaking out water. I am told that is a known defect. We were told to take out the ice bin (no idea how to do that), flush out the parts with hot water. What parts? Where? Otherwise, they would not service it. Let's see if at the least I get some resolution for the refrigerator door appointment.

Direct download stopped working for me on chrome. I tried firefox and it would not work either. I spent days and days being told what to do... sent them photos at their request... nothing worked. Told to try again. Again and again and again. FED UP...After 3 days I questioned if I had been writing a robot all along. My response was to do the steps again. Multiple times a day. Every day.

I needed something from the pharmacy and they left it for me to pick up when i called from home with one last detail. I called. 30 minutes on hold (i have a photo of that phone call's timer). I went to the pharmacy. The pharmacist attitude about the phone lines simply was 'too bad. We were busy.' my covid purchase? Sold out from under me, even though it was saved for me. They refused to give me the name of the area manager. I called corporate. They promised that the area manager would call me in 2 days. That call came over a week later, but it wasn't from the area manager, it was from the pharmacist at the CVS where i had my initial problem. I asked for a call back from the area manager. None yet, close to a week later. How do i spell satisfaction? W-A-L-G-R-E-E-N-S.