Mark R.

We are a huge Redmart customer (average $100 / week); now we wish we could find a replacement service. I understand the need to find efficiency as they move operations to Lazada, but they have taken a perfectly fine service and ruined it! For example, finding items on the website is much more difficult. I used to enjoy it; now I dread it. Items from 3rd party venders that previously would be aggregated and sent [together] from the Redmart distribution center as one shipment, now come as separate shipments, sometimes from Singpost (ugh!). Making matters even worse, today I received an order where half of the items weren't even mine! I had to chase down the deliveryman in our carpark to manually sort things out in his truck. I've purchased numerous items from Lazada and have been happy with their service. But Groceries and dry goods are two separate categories and Lazada should look to revert back to the ways that Redmart did things.