• Lazada Group

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Overview

Lazada Group has a rating of 3.25 stars from 24 reviews, indicating that most customers are generally satisfied with their purchases. Lazada Group ranks 44th among Ecommerce Tools sites.

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How would you rate Lazada Group?
Top Positive Review

“My Mom's Christmas Gift”

ANALYN B.
7/2/21

I am not a fan of online shopping. But last Christmas I finally gave in. I was looking for a gift for my mother, unfortunately, roaming around was not an option since I work in a hospital. Iam scared that I might get infected or can be a carrier in spreading the virus. Her phone got damaged weeks before Christmas, so I replace it with a new one that I ordered from Lazada. It was delivered fast, just in time for Christmas eve. It was paid upon delivery but the courier won't allow me to open the package prior to handling the money. But he assured me that since I ordered it from the official store there won't be any problem. So, I paid my package. Checked it and was glad everything was complete and the phone was working well. Until now that phone from the online shop was still working well. It was a wonderful first-time experience that got me hooked to online shopping.

Top Critical Review

“Response to Lazada”

Francois T.
8/21/18

Dear Rep of Lazada, please take the time and read the reviews, the "please let us know the order to resolve the problem" is absolute nothing other than sweet talk trying to prove innocence, Lazada wants to play the blame game. The only thing Lazada has proved so far is that they are incapable of being a online shopping company. Lazada is build on empty promises that is nothing different than plain lying. Just read the reviews, it speaks for itself. It's a shame that companies like Lazada are allowed to continue with their corrupted business schemes.

Reviews (24)

Rating

Timeframe

Other

Thumbnail of user analynb4
2 reviews
0 helpful votes
July 2nd, 2021

I am not a fan of online shopping. But last Christmas I finally gave in. I was looking for a gift for my mother, unfortunately, roaming around was not an option since I work in a hospital. Iam scared that I might get infected or can be a carrier in spreading the virus.

Her phone got damaged weeks before Christmas, so I replace it with a new one that I ordered from Lazada. It was delivered fast, just in time for Christmas eve. It was paid upon delivery but the courier won't allow me to open the package prior to handling the money. But he assured me that since I ordered it from the official store there won't be any problem.

So, I paid my package. Checked it and was glad everything was complete and the phone was working well.

Until now that phone from the online shop was still working well.

It was a wonderful first-time experience that got me hooked to online shopping.

Tip for consumers:
It's best to order from the official store of the product you want or from the preferred store of the online website.

Products used:
Electronics

Thumbnail of user johnv1477
2 reviews
0 helpful votes
December 24th, 2021

Reliable site and have ordered more and more from them since the pandemic.
You need to look at the reviews there before you make any purchases

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharminep
2 reviews
0 helpful votes
December 30th, 2020

Lazada is the best e-commerce site because most of the products are authentic and not fake. They ship the products on time.

Thumbnail of user michaelc1979
2 reviews
1 helpful vote
November 10th, 2019

Lazada has a quality shopping experience and I have been very pleased the vendors who provide products here. Easy to use, easy to compare suppliers, great communication.

Thumbnail of user princessp9
3 reviews
5 helpful votes
June 29th, 2019

This was my third time to purchase in Lazada. I saw many complaints here. In my experience, I consistently received the items completely and very fast. I ordered it last Tuesday (July 25,2019), after 3 days (July 28,2019) I received the items that I purchased.
My tips for the customers.
1. If you don't trust the seller and you feel that you will not receive the items in the right condition. Just pay for the insurance.
2. Read very carefully with what you click. Many customers complaints that the items that they bought are the same (color, size, scent, etc.) There are choices for that. Use your eyes, I can't explain.
3. If you pay already and you didn't receive the items because you are busy when the delivery man arrives, just text him or just fill up the form within 12 hours for re-delivery. (the lazada will text you if it happens.)

Thumbnail of user amadf
4 reviews
0 helpful votes
July 17th, 2019

Provide variety of stuff from many places. The apps can be irritating sometimes because of the lagging. But overall it one of the good site for online shoppers since it give the customers option to view the best deals that they can get.

Thumbnail of user saferib
1 review
0 helpful votes
July 15th, 2019

Finally I found my dwvice at remarkable prices. I am so happy with my purchases. I was brought some device. Its safe and easy. I recommend this side who to buying

Thumbnail of user edmondj7
2 reviews
0 helpful votes
May 21st, 2019

Its very reliable all the info that they provided, the site give an accurate evidence base on the costumer review, they provide valuable support

Thumbnail of user beckikil
4 reviews
2 helpful votes
July 17th, 2019

I love buying from lazada as it always have greater offers and promotions. I can always find what I want to buy from lazada below the retail price.

Thumbnail of user mohamadz6
2 reviews
0 helpful votes
June 26th, 2019

The apps are so helpfull many people for online shopping. The price are cheaper than the normal price..

Thumbnail of user retror1
4 reviews
11 helpful votes
July 29th, 2019

The online platform lazada was one of the best leading site in the world. The service if finest and their is various offers and goods.

Thumbnail of user lilianj4
2 reviews
0 helpful votes
May 15th, 2019

Lazada gives you another choice to do your online shopping. Regardless of the business in life, you still can do you shopping!

Thumbnail of user francoist6
2 reviews
1 helpful vote
August 21st, 2018

Dear Rep of Lazada, please take the time and read the reviews, the "please let us know the order to resolve the problem" is absolute nothing other than sweet talk trying to prove innocence, Lazada wants to play the blame game. The only thing Lazada has proved so far is that they are incapable of being a online shopping company. Lazada is build on empty promises that is nothing different than plain lying. Just read the reviews, it speaks for itself. It's a shame that companies like Lazada are allowed to continue with their corrupted business schemes.

Thumbnail of user litad3
1 review
0 helpful votes
June 1st, 2018

My review is about how the way i can improve my skill in bussiness, i wanna make a money by my self inorder i can buy many thing in this world and pay my school check by my self so in this site i hope this site will be usefull for others

Thumbnail of user peterp192
2 reviews
2 helpful votes
August 22nd, 2018

I ordered a fingerprint scanner that was advertised as including an SDK. Received the reader and no SDK (which was all that I really wanted). Enquired as to the whereabouts of the SDK and was told I had to send the item back as the SDK is not available. More terrible service from a terrible site. Never again.

Thumbnail of user peterw80
3 reviews
8 helpful votes
May 3rd, 2016

I have bought several items (including a Nikon camera and lens worth about $1500) and have been extremely satisfied with the quality of service and the products on each occasion. I have only purchased locally-sourced items with payment on delivery. The delivery was within the advertised times, tracking of goods was accurate and customer service was very satisfactory. On one occasion I purchased a cheap watch that broke within one day. I followed the return instructions and was offered either a replacement or refund. I opted for the replacement which was promptly dispatched and is still working many months later. I have read a number of negative comments about Lazada but I have only had positive experiences with Lazada Thailand. I have no hesitation in recommending this company to others.

Thumbnail of user peteraspk
1 review
0 helpful votes
June 19th, 2019

My lazada account had gotten hacked by someone so most of the items were sent unauthorized. They sent $2500 worth of items and charged my card. Now they will returned most if items But $550 of items are missing considering the items were all in the same box. Really stupid. This case has been going on the last two months. There is Resolution Specialist Terry has not done anything accept blaim me for everything and accuse me of stealing the items as well. So PLEASE STAY AWAY FROM IT IS A WARNING IF YOU WANT TO LOSE ALL YOUR MONEY I SUGGEST YOU STAY AWAY FROM THEM.

They even have hackers that pretend to sell phones on the website, really it is so annoying.

Thumbnail of user chea3
2 reviews
1 helpful vote
May 10th, 2019

Item delivered to me not as same as it shown on the web. Seller shipped different item to me. I cant refund it.

Thumbnail of user markr748
1 review
0 helpful votes
March 29th, 2019

We are a huge Redmart customer (average $100 / week); now we wish we could find a replacement service. I understand the need to find efficiency as they move operations to Lazada, but they have taken a perfectly fine service and ruined it! For example, finding items on the website is much more difficult. I used to enjoy it; now I dread it. Items from 3rd party venders that previously would be aggregated and sent [together] from the Redmart distribution center as one shipment, now come as separate shipments, sometimes from Singpost (ugh!). Making matters even worse, today I received an order where half of the items weren't even mine! I had to chase down the deliveryman in our carpark to manually sort things out in his truck. I've purchased numerous items from Lazada and have been happy with their service. But Groceries and dry goods are two separate categories and Lazada should look to revert back to the ways that Redmart did things.

Thumbnail of user agusp4
1 review
0 helpful votes
May 23rd, 2019

Cepat dan terjamin terpercaya... dan sangat bisa diandalkan dengan baik... semoga ke depannya lebih tambah baik... tp ongkirnya terlalu mahal

Thumbnail of user judiths62
2 reviews
0 helpful votes
February 7th, 2017

This is in regard to my returned items RN*******0101 (2 items - Magnetic Therapy Posture Back Shoulder Corrector Support Belt -Order # ******* amount 638Php). Date returned - January 23,2017.
But 15 days has passed, until now the status for my refund has not been updated and is still being processed last update still dated January 25,2017. How will I know if I have been refunded? Theres no text or email message that at least I will be updated.

Please give me back my refund today or within this week!

Thank you!

Mrs. Judith S.

Thumbnail of user sharoni23
1 review
1 helpful vote
February 22nd, 2019

Ask ko lng if wala ba tlaga itong ksma table? Sa picture kc may ksma cya. Ung anak ko po kc ang nag received ng item. So pano cya malalaro kung walang table. Ang dami ko na message sa lazada. Wla pa reply until now

Thumbnail of user joanns34
1 review
0 helpful votes
May 30th, 2017

This is in regard to your item delivered RN ************** (1 item 1.8m HDMI to DVI 24+5 Cable black) with Order #*******. You sent me a wrong item. On your receipt item description of hdmi to dvi cable is 24+5 but the item you sent was only 24+1.
For your info, I have returned the item yesterday - Date returned- May 30,2017. Hope you can give me back my refund by tomorrow or within this week. Also, please keep me updated in regards of my returned item.
Hope for your speedy refund!

Thank you!

Jo Ann

Thumbnail of user sherwine
2 reviews
0 helpful votes
June 23rd, 2016

Paki update naman po kasi aalis na ako ng puerto princesa. Hanggag ngaun hindi ko parin nakukuha ng order ko #******* update naman thanks sana walang lokohan naman

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About the business

Lazada is the number 1 shopping destination in Southeast Asia revolutionizing shopping for people who want a secure, reliable and effortless shopping experience. Get the best deals through our mobile apps and websites anytime, anywhere, and enjoy multi...

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