The concept of the site is great. The only thing lacking is buyer protection. I received a phone with a dead pixel right in the center of the screen. It should be the sellers responsibility to check these things before sale.
Do yourself a favor, stick with Amazon, Ebay, or Newegg. They actually have customer service willing to help.
Hi Mark, because we partner with PayPal, buyers have extensive protection. If the device isn't what you expected, you can receive your money back. We're sorry to hear about your experience receiving a phone that wasn't up to par. If you haven't already gotten a refund, please email our support team - they are happy to help at anytime of the day. Email them at help@swappa.com.