Mark V.

"WARNING - DO NOT BUY FROM THIS FRAUDULENT COMPANY!

Placed an order on 4/10/13 for six monitors that were needed for a time sensitive project. I also paid for expedited shipping so that the monitors would get here as quickly as possible. I immediately received an order confirmation email and my credit card was charged for the full amount on 4/12/13. When the monitors still hadn't arrived by 4/25/13 I went and checked my order status on their website and it said Pending Review. Pending review? For what? CostCaptain already had my money! I attempted to call customer service several times that day and was always sent directly to voice mail without ever speaking to a live person. I then sent an email to customer service asking what the status was, when I could expect my order, and if it wasn't going to ship, that I then expected a refund. I received an auto-reply stating my email would be answered the next business day. Two days later I received an email stating that my order had been cancelled. At this point it became apparent that the product I ordered was never in stock to begin with and further research indicated that the monitors I had ordered had been discontinued by the manufacturer. Subsequent emails from CostCaptain said that a shipping delay email had been sent to me, which was pure hogwash, as no such email had ever hit our network. Furthermore, CostCaptain continues to show this product as in stock on their website even though it has been discontinued and is no longer available. By the time I get a refund, if I get one, CostCaptain will have had my money for well over a month for a product that they never could have had to begin with. This is a scam and a fraud of the highest order. BEWARE! DO NOT ORDER FROM THIS COMPANY! Absolutely terrible! Also rated an F by the BBB... Check it out here... http://www.bbb.org/atlanta/business-reviews/computers-hardware-software-and-services/costcaptain-in-atlanta-ga-*******