Mark W.

I purchased over $500 worth of goods at the REI on Brentwood in St. Louis, MO today. I was informed (after I made the purchase) that not only did they not have gift boxes for the items, they did not have bags at all, as part of their zero carbon footprint policy. I would have to carry all my purchases out to my car in the pouring rain with no protection for any of it. I understand the NCF policy but this is taking it a little too far. And I'm sure REI saved a good deal of money with this policy and I certainly didn't notice any effect on their already high prices. It may not have bothered me as much if I hadn't noticed while shopping that the young staff asked all the younger shoppers if they needed help but not one of them asked me if i needed help or even made eye contact. I am in my late 60's. Not a great experience overall.