I paid in advance for 1 year of service. Near the completion of the year I was informed via email that the contract was expiring and I needed to renew it. I wasn't impressed with their slow service so I did not renew. I found out today they have been changing my credit card a monthly contract fee. I did not authorize this charge. I talked with Andrea in customer resolutions. They finally agreed to refund less than half of what they illegally charged me. Bad service and fraud. Definitely stay away from this company.