How can a company go so downhill. I placed an order over a month ago and they said it shipped 2 weeks ago. It never shipped and they never credited my charge card. I've spent hours trying to track a non existent package. They moved all the customer service to asia and all they say is "sorry" as they are awful. Fed Ex the package never existed. I had 2 supervisors tell me they would replace the shipment. 4 days later a rep admitted there is no more of what I ordered. So they say ok "sorry" we will credit you back but it's 9 days later and I had to file a claim with my bank. They are just sooo bad!