We purchased this system, we were over sold and the monthly was higher than agreed. Then we sold our house and they won't let you cancel as of the closing date! You have to go through a ton of hoops and if you don't follow directions exactly, they won't cancel. When you finally get to the point if cancelling they then tell you it will take up to 30 days! It's beyond insane. They must be really bad because they are super desperate for money to pay the lawsuit!