Marlin B.

Recently purchased a GHD Helios dryer from the Cosmoprof website when it was on sale for $143.20. The first time I plugged it in it smelled like something was burning and the high heat setting began shooting cold air. GHD dryers are generally awesome and well built, but it appears I got stuck with a dud, and Cosmoprof refused to issue a refund or exchange, because their return policy states that a product can only be returned if it is "unopened". The advice given to me by the customer service (ha) rep was essentially, "take it up with the manufacturer" (pic included with review as proof).

While this makes sense for haircolor or shampoo, this is a ridiculous policy for styling tools. How do you know if it works unless you open the box and plug it in? Obviously, this policy enables them to sell defective or broken merchandise without having to accept responsibility. You'd get better odds buying used equipment at a yard sale!

I've had similar unhappy experiences with CHI flat irons and Wahl trimmers purchased at Cosmoprof in recent years, but truth be told, I would always just "grin and bear it" because I had a soft spot for this company-- I've been buying from them for most of the 20 years I've been in the salon industry. But things have gotten so bad the past few years that I can't in good conscience recommend this company to my colleagues or co-workers. It's harder than ever to make a living as a stylist, and licensed cosmetologists deserve better. But, hey, on the bright side, I now have a $143.00 paperweight.