Stones fall out of everything, I have one ring out of about 10 that haven't lost the stone. Bali bracelet broke and they repaired, but only after posted a bad review. I still can't wear it because the flip closure opens every time it catches my sleeve it falls off. Bali ring and bracelet TARNISH so badly, has to be constantly cleaned. Charolite ring, stone fell out right after purchase. Bella ring stone fell out, Bella bracelet and earrings broke right after purchase. It's a real shame because I like watching and I like the hosts, that's why I have continued to give them the opportunity to do better, but they haven't. Most of the jewelry is made in China
Hella Marnie, we sincerely apologize for your experience with some of our products. With every item we offer a 30 day return period, you can send the item back for an exchange or refund. You may contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review your orders. We sincerely apologize for your experience and would love for the opportunity to make it right.