Mar S.

I ordered my contact lenses on May 23rd and it is currently June 3rd and I have yet to receive my contact lenses. When checking out, I specifically chose and PAID FOR 1-3 business day shipping. After a week and a half of waiting, I emailed them to find out what was taking so long. I got an email saying,"Oops, sorry, they're delayed. There's nothing we can do about it". They didn't send me an email or tell me that anything would be delayed nor did they keep me updated on the progress. If I would have known that they were going to take 2 weeks when they promised 1-3 days, I would have ordered them through my optometrist (yes I would have paid extra but at least they would have been there on time). Next, I emailed them on Friday to ask when I would receive them and they said Monday and that I would receive a tracking number. It is currently Saturday and no word from them, no tracking number, and clearly no contacts.

I'm graduating from university in a few days and then leaving to Asia for a month. Guess who is going to have to cross the stage and scuba dive in glasses. This gal. This company is legitimately ruining life milestones for me (and yes, 2 weeks is plenty of time to order contact lenses) with their lack of customer service.

So save yourself the trouble and order through a different company. This is an absolute joke of a company. Their customer service is infuriating and they lie about shipping times. Unprofessional and unreliable. If I actually receive my contact lenses by Monday and the company starts taking my order seriously, I'll revise this review but until then, stay away from contactsexpress.ca