Marsha K W.

I bought a sectional with recliners and one of the recliners did not work. The delivery guys called dispatch and told Gabriel (who I also spoke with also) that the power pack was bad and that they needed to send out a new one. Gabriel assured me that he would get this sent out immediately, confirmed my address with me and that has been 15 days ago. I have reached out to customer service numerous times and they tell they will call me back with the UPS tracking information which never happens. I could go on and on.sitting on hold, being passed around, having to repeat my story to each person, etc. it is exhausting and so unprofessional. Do yourself a favor and DO NOT purchase from them -- not only is the experience terrible but the quality of the furniture is sub par to say the least.