I rated this co. With 1 star, but honestly, they aren't worth even 1. DO NOT order anything from this horrible company! I ordered a wedding gift (a customized last name sign) in early October of 2014 through a coupon company. In late DECEMBER of 2014, I received an email asking that I not write negative reviews in social media because of their late shipping due to the company receiving more business than they could handle. I had called, emailed, created trouble tickets (that DID NOT WORK). They have two design websites, but they do not work. They will not answer you. They do not answer their phones, they do not write back. I called the coupon company where I purchased it and they refunded my money but said it was still possible that my friend might still get the gift. My pal called me yesterday. She did receive the gift... badly damaged and beat up. They vinyl letters were PEELING off the sign. How embarrassing. I checked out the Better Business Bureau and there were many complaints as well as many others on other sites. These people are scammers and need to be investigated and or shut down!