Martin S.

This company has somehow subscribed us to numerous email addresses even though many of them are not used externally. Every email has been aimed at getting us to sign up to their services to challenge rates with emotive, fear mongering terminology so that sign up.

In our case we're on full rates relief due to the low rent we pay so it was never ever relevant but despite unsubscribing from numerous addresses we keep getting their cr*p. Never used their actual services but given other reviews it's pretty obvious they're not a company we'd ever want to deal with.

I have placed three orders with this website with my first order being successfully placed, processed and received in good order back in April 2015.

I had initially believed the site was "too good to be true" so it was a relief to find that I hadn't risked my money unnecessarily but as I had used Paypal I felt reasonably safe.

Fast forward to August 2015 and things appear to have taken a huge nose dive.

Following my first order I opted to get four of the same units I'd ordered previously and was just about to make payment when I realised that Paypal had been removed as an option. Previous experience has indicated this is a red flag so I did some digging and found TrustPilot reviews and a whole mess.

You can lookup and read those for yourself but it was all enough for me to reconsider my order, request cancellation (as no money had changed hands) and opt for a safer single unit order just to verify that things were still working. Rather than paying via bank transfer I opted for credit card payment as that gives me the option to request a chargeback if nothing comes through.

To give their company their dues the ETA is still a few days away but what concerns me is that none of the emails sent in the last 10 days has received a response and there has been absolutely no movement on the order. Add to that their online support is now permanently unavailable after a period where it showed as always offline and to cap it off, the phone has nobody answering or responding to it.

It's one thing to have a problem but to deliberately shut off communication indicates the business is in denial or worse.

As things stand at the moment, more negative reviews are now appearing and while many are being indicated as spam or against review site policy, it's becoming clear that there's a serious problem.

At a guess the issue is cashflow as further research indicates that Paypal has locked down the account I was able to use previously, with some 60K in limbo which can't be good for any business running low margins as this company must be doing.

All in all, I would steer clear for now but if you must try ordering, make sure you use a credit card as your payment method to ensure you have the bare minimum recourse if the company pulls the plug without dispatching goods.

I will update this review as/when I have anything to add so it may end well but right now I don't feel particularly confident.

Update: ETA for delivery has now passed completely and still no change in order status and no communication. Chargeback is now almost inevitable. Do not use this company at all. It's just not going to end well.

Update #2: The only communication received back from the company has been an order cancellation email which presumably has been automated following the chargeback that I was forced to request from my Credit Card company. There has been no attempt to answer phones, emails or reach out in any way whatsoever so frankly I would treat any positive review with a huge pinch of salt.