Placed an order a week before it was needed, this was for a silver wedding anniversary. Items never turned up on time. This was due to royal mail. Trying to get any type of response from Moonpig what so ever was an absolute joke. Eventually emailed me a day after it was needed. Luckily a friend at the sorting office tracked it down for me and on the day I needed it. Moonpig customer services seemed to think the service I had received was acceptable.
WOULD NEVER USE THEM AGAIN!