Maryam K.

I recently traded in an iPhone XR and was quoted £145, when I shipped it there was already minor wear and tear from use and the charging port wasn't working as well anymore. When they received my phone they sent a new quote of £45 stating my screen is cracked, smashed and lifting up completely. I sent them an email requesting photos and said the faults were either caused by shipping or that they were exaggerated/made up to make my phone seem worse. They replied 5 days later saying they wouldn't damage my phone and that they'll send me pictures but I still hadn't received them with only one day left to accept or decline the offer. I asked for my iPhone to be sent back and when it was I was appalled at the condition that it was now in, the back of my phone had fully peeled and was hanging on by one corner, they had left an arrow sticker on my front screen saying "faulty" which was pointing to a small crack, there were additional small scratches all over the screen, and a dried sticky substance on the screen which looked like food. I was going to trade the phone into Apple but now they have ruined that option and I will have to get it repaired first before I can do anything. I am extremely annoyed and will not use this website again.