Mary M.

My name is Christopher a United States Marine Corps disabled combat veteran who has been a loyal US Bank customer for 12 years. I have been recently discriminated, violated, and taken advantage of by US Bancorp which several banking federal regulations have been broken. US Bank is the only bank that I know of that has their military status documented and singled out on their account profile. My son Sebastian went to the local gym and lost his wallet. When Sebastian realized it was lost, he also saw 2 unauthorized transactions from Circle K. Sebastian and my wife called US Bank on February 3rd. The bank representative refused to open a claim for the unauthorized pending transactions. Regardless if the transactions are pending, the available balance is reflecting the unauthorized charges therefore Reg E kicks in to protect the consumer. Once the consumer is effected Reg E kicks in. This is why the big banks Chase and Bank of America changed there process to protect there clients and stay out of regulators view. US Bank has failed to protect there clients and take this avenue. After I realized my son was denied to open a claim which is all on a recorded line, please review the call. I called and opened a claim on February 9th. Per Reg E Provisional/Temp credit or claim resolution should be completed by day 10. Its March 4th and I just received my provisional credit this afternoon. Provisional credit was given and verified on day 15 which is a clear Reg E error. How can US Bank allow this? What kind of controls and processes does US Bank have to catch this? Nothing because it happened to me! Then US Bank made another HUGE ERROR. They unjustly and falsely DENIED my claim without a adequate investigation. Per Reg E a adequate investigation is required to review the unauthorized charges I am reporting. I wrote US Bank February 26th to escalate and inquire about my claim. I did get a confirmation of my email. I was expecting a 24hr to 48 hr response. I have received No response. I called and the representative agreed and fixed the claim issue caused by US Bank. The representative also agreed that Reg E was broken several times in this claim process which is all on a recorded line. My concerns are the facts here. US Bancorp failed to initiate a claim when a client called in to report fraud. I was not been paid provisional/temp credit in the day 10 time frame. US Bancorp failed to perform a adequate investigation to see the Fraud on my account. They made a bank error and accidentally denied my claim. Us Bank was given several times to correct but still has yet to make things right, breaking several federal regulations. Now my son is finding hardship due to not being able to make his payments which now UDAPP is affected and kicks in. These banks take advantage of their clients and fail to protect them from these federal regulations. Once you review my case you will clearly see Regulation E was broken here on several occasions. I was given false information on almost every call which you will hear. No one in the call center understands Reg E which is a huge concern. What frustrates me the most is I was promised a call from a manager and was never called until 3/6/24. On 3/6/2024 I spoke to Brittany from US Bank Corporate Escalation team and she confirmed Regulation E was broken due to their system error. I was given Provisional credit on day 15. She offered me small compensation and I countered. I am awaiting for US Bank Regulation E legal teams response. This is so unacceptable for big banks to take advantage of consumers and especially disabled veterans. The Federal Government put these regulations in place to protect consumers? US Bank needs to put processes and controls in place so this never happens again. US Bank needs to be accountable for there mistakes and errors.
My concerns are the facts here.
1. US Bancorp failed to initiate a claim when a client called in to report fraud. Clients available balance is effected by the fraud.
2. I was not paid provisional/temp credit in the 10 day time frame. I was given provisional/temp on day 15 and US Bank confirmed Regulation E was broken.
3. US Bancorp fails to perform a adequate investigation to see the Fraud. They made a bank error and accidentally denied my claim. Another Reg E break
4. Us Bank was given several times to correct but discriminated against me and just called me on 3/6/24. To confirm Regulation E was broken.
5. Now my son is finding hardship due to not being able to make his payments which now UDAPP is effected and kicks in.
Please look into this complaint? Please Help!
Claim number C*******409
Thank you
Chris

I receive several calls from advertising agencies all the time. I told them that I was NOT interested in advertising, ONLY lead generations. The sales rep told me that they personally guarantee at least 30 leads per month. She also said that with those leads, it would be my responsibility to call on those leads to convert them. In addition to that, she said she recommended I stick with them for 12 months to get the full benefits. In 3 months, I have NOT received a single lead, and when I tried to cancel they said I am required to pay 40% of the remaining months on my contract! The only thing they said in response was "I'm sorry, we will make sure to coach our sales rep. And that they do NOT guarantee leads." They didn't care that I was lied to and that I specified both to the sales rep and the manager that I was only interested in something that would guarantee leads. This company lied to me about their services, and did NOT deliver on their promise. MAKE SURE YOU READ THEIR TERMS AND AGREEMENTS carefully. There is 1 small sentence that I missed that talks about the 40% buy out of the contract. They don't tell you this and they rush you into making a decision... not to mention they send you the terms and agreement after you have already made payments. So, now you are locked in and they will not allow you to cancel unless you pay the 40% of the REMAINING Months. This company is completely unethical and a complete waste of money. Also, when looking at the activity... the impressions and so called actions that by the way does nothing to generating leads, it's only going to the local savers. Only a handful of times did I see it go to any other website outside of the local saver, so how much exposure are you actually getting? How can you generate leads if you're Ads are not getting the proper exposure they promised. There are much more effective lead generation tools/companies out there that deliver and are less costly... and don't lie to you and scam you out of your money. This company is a complete FRAUD!