I've bought from Cuddledown off and on through the years (20+) and have ALWAYS been satisfied. Would have bought more, and more often but, busy lives, missed the sales, etc. Yes, they can be pricey but I've learned that you get what you pay for and if you buy lesser quality you just end up dissatisfied and have to replace things often. They make the best quality down comforters in a good range of "warmth" levels.
I have found employees on the phone to be cheery and helpful. Sounds like they like working there. If I ever win the lottery my big splurge won't be a car but one of their eiderdown comforters! I spend way more time in bed than in the car!