Mat D.

Hello, to start I can tell that for the customer services Sleep number invest a lot of money, no complains about, but for the quality of the bed, not so sure!
Our bed was delivery in Feb/2023 and at that time the crib of my daughter, 7 months, was at our bedroom so I was sleeping in another room and my wife used the Sleep Number mattress alone, so far so good. We had complains about some noises and they sent the technician 1 or 2 times to try to fix and isn't fixed yet.
After few months we moved our daughter to her room and I started to use the mattress, this was the point that we notice that the mattress have several problems, like when any of us move during the night, all the mattress shakes just to compare the old mattress that costed less than half of the price is much better than Sleep number at this point! The noise continue, when we move or sit at the bed we can hear the noise.
With this problems I talked with my wife and we decided to return the mattress because worked just to sleep alone, and this was my BIG problem, when I called they said that the time to return passed in few days, if I remember was just a week and they will not accept the returns and they should send the technician again to change some items, again, the technician come, change some items and notice that the plataform under the mattress was the problem and they will schedule to change, it's scheduled for Sep 04 and for the noise complain it's the 3 or 4 time that they will come to try to fix.
For the return, look like I had 1 week gap to return and now my only way to fix this will be to try to sell this bed cheap to buy a better mattress, because the problem with the quality when my wife or I moved during the night will not be fixed, the mattress shakes, and we are not a fat couple, I can't imagine how work with heavier person.
I had my problems and my big complain is about the quality, it's not a cheap mattress so should have a better quality for noise and shaking problems.

I can not describe better than, the worse service and the big scam that I had the displeasure to hire. My bad because I never read here before.
I can tell they are good in one thing, that is sell and promise things that they will never do!

To start explaining, big scam because I called to ask about services and prices so:
I talked with Megan over the phone, she promised 10 lawn services + 4 pest control + 6 trees and scrubs services in a year for $ 947.39 paid in one time and I asked SEVERAL times what is the price if I pay monthly and ask for a SMS or E-mail with all the quote.
She told that she will send the guy for the first application for free but she need my credit cart to send this "test", so I gave the card.
After this she "accidentally" charge my card in full when she was trying to check the prices to pay monthly, so this is the beginning, she said sorry and that she can refund but to try this "test" and if I don't like they will refund.

Ok, trying to don't be a bad person I accept, they came the following week, 3 days before the day that I'm writing this.
Now we can start explain why the worse service, I have cameras all over the house so I checked that the guy took less than 5 minutes to spray, did partial spray in the back and "forgot" the other side of my house.
So I called the supervisor, and ask for a cancelation in total.

Today, I looked at my credit card and they refund me charging $ 90.00 for the visit of 5 minutes for a terrible job, terrible because I remove all the weed yesterday, in the area that he did the job in less than 2 minutes, by hand that the "water" that they applied just help the weed grow faster.

I'm writing this because I hang out the phone with them again explain what happened and they said that they will refund half of the service, because they did half of my house.
This is unbelievable, as a service provider that I am, I can't understand how such a company is still in the market, they really have a very good marketing!