Ordered 2 x chino pants and received only one. Paid for the next day delivery. Called customer service and instead of apologizing and sending me that one pair they should have sent in the first place, a customer service agent came up with a plan for me to buy another two pairs and return that one chino pants I've received. I would get a refund once that would go through. I was like, ok, let's do that. However, then I was told I will be sent a return code to my email which I need to print and provide to a courier.
I've thanked customer service agent for their time and explained that I should be sent a product I've paid for, not waste more of my time. I am now looking elsewhere to buy one more chino pants.
I've bought from Next a couple of times, never issues but after this experience I won't buy from them again.
EDIT
I was sent a £10 voucher and 2 x chino trousers I've ordered originally and was allowed to keep that one pair I received only initially.
In the end, Next did the right thing which I appreciate and therefore adjusting my score from 2 to 4 stars.