MATTHEW B.

MY EXPERIENCE IN BELOW EMAIL
Dear Corgihomeplan,
Policy Number: *******
After being told yesterday that my Boiler Heat exchanger was faulty and would not be covered by your insurance as the terms and conditions state it was not wired correctly (even though it has been running faultlessly for 7 years since instalation!) I was then told by your representative, that you did have a sister company that would instal a new boiler for me with a £400 discount, which was extremeley worrying as I was under the impression that I was fully insured for parts and labour of my boiler. Not happy with the non service and being as I was left with no hot water or heating, I thought it best to try and reach out to another engineer to get my heating back up and running as soon as possible.

I am pleased to say that I have got my central heating fixed by a Gas Safe friend of the family who wishes to stay annonimous.
Totaly different to your Engineer, he diagnossed that the likeley problem from the fault code F23 was the central heating pump, he said the existing pump maybe running slow and I asked him to change it.
He did so and 1.5 hours later everything is running perfectly, a big difference to your companies suggestion of getting a new boiler fitted with only £400 discount to myself which may have cost thousands of pounds out of my own pocket.
Attached is a video of the boiler working and a picture of the new working replacement pump.

As explained today on the phone the fact that you were not willing to fix the fault I had without me paying for it meant that the insurance was surely void, for this reason alone I request to have the funds I have paid into this non service repaid to me in full and the policy ripped up.