Matthew R.

Had an account with Helcim/Elavon. They decided to split and I stuck with Helcim. Little did I know, Elavon had a separate account and were charging us $99.99 monthly under the generic description, "Merchant Fees" which I didn't catch for quite some time. When I finally found out it was Elavon over a year later, I called for a refund, was hung up on several times and was refused a refund despite never receiving a single notice by mail, email, call or text about my "contract" or bill. I had recommended Helcim/Elavon for years, but it looks like Helcim was doing the good work for customer service. This industry lives and dies by reputation and Elavon has decided to take shortcuts for quick profits at the expense of long-term gains. What they are doing is theft. Stay away.