Matthew S.

Company was dishonest with me, and ended up having to request a refund. The forums removes comments of problems and told me it is not the place to troubleshoot, though that is the exact forum title. They close threads and mark them resolved, while the servers continue to not work. The issues were never resolved, and after being promised a full refund, they turned around and told me it was a credit and that I am to use it with them for another service.

The server would go offline nearly daily, and would not have any reason in the logs or explanation when asking customer service as to why.

Server settings could not be applied, regardless of trying their methods, and even when they attempted to do so for me, they could not get the settings to work in 2 separate attempts. (note: on a private server, on my own pc, the settings updated without any issue, and did not need a new game save as they claimed was required each time.)

Ram displayed upon server booting up showed approximately 650 mbs, while I paid for 2 gbs. When I asked about this, I never received a response.

Server ran sluggish and had interesting lag issues which they claimed was due to running on the wrong equipment, and then claimed that they moved it to proper equipment, but no difference was found in the supposed new equipment.

When told that I would receive a full refund in a live chat, they then messaged me that they will give me a credit so I can purchase another service from them, and then sent me emails asking if I wanted to change my mind about the server, instead of my refund, which I still have not received.

When calling their phone number provided multiple times, it just rings nonstop with no one ever answering the call. I waited over 10 minutes multiple times.

When asking their customer service why I could not use the EAH program for the Empyrion server, which is released by the developer and comes with the game, I was told it is a third party program, though it is not.

I have more grievances with this company, but this should demonstrate the issues and to their degree of fault. They could never explain the nearly daily occurrences of the server shutting itself down, why settings and game admin controls would not work, why a program made by the game makers was not support, why the ram was a fraction of what I was paying for, and why the server continued to lag even after their supposed equipment change.