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Matthew T.

Contributor Level

Total Points
80

1 Review by Matthew

  • ReadyRefresh

1/19/24

So, I decided to check my invoices recently, because I noticed the monthly fees stayed the same for the first 6 months after buying their service from a door-to-door salesperson in my gated community, which clearly says not solicitation, but I said... why not? After 6 months, the fees started to incrementally increase by a few dollars each month with no forewarning. The only thing that prompted me to check, was because I received and e-mail that the cost of their service would increase at some point in Q1 this year. Low and behold, not only were they gradually increasing the costs each months, but there were multiple months where I was double charged. I'm curious to know how many other users noticed this and I advise you to check your account to make sure it didn't happen to you. I was essentially paying $90/month, for a service i originally agreed to for $29.99. It stayed that way for a few months, and next thing you know... $33, $35, $36. All the way till it hit $44 and I called them.

Tip for consumers:
CHECK YOUR INVOICES

Products used:
Water

Service
Value
Shipping
Returns
Quality

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