Matt K.

After having repeated hardware problems on my small server, causing my clients to disconnect for extended periods of time, I raised a support ticket along with two replies that provided additional information such as crash logs and timings etc. This ticket was removed from my support interface (although the interface still told me I had open tickets in a big red warning at the top) and nobody ever responded to me beyond the initial automated email confirming they had received my ticket.

After two days of no response, I raised a further ticket to query why no-one had responded to my initial ticket. Again, an automated receipt email was received, but again, I received NO response and the open ticket disappeared from my interface the following day.

As someone who works with servers on an infrastructure level, I understand that hardware fails sometimes. This isn't an issue and this review is in no way in response to the rented server's performance. This review is purely aimed at the unprofessional and downright rude behaviour of support staff who apparently have no inclination towards interacting with their customers.