Maude M.

My teen daughter used my phone number to set up her account, and buy things fraudulently without permission to use credit card. However, I called for a completely different reason. I needed a receipt for an online purchase I made. The outsourced "customer "service" kept telling me he couldn't help me because my phone number is associated with my teen's account. He said it is for "security reasons" that he could not provide me with a receipt for my purchase. He kept calling me the wrong name, I kept correcting him. I told him my daughter committed the fraud, and Ulta is protecting the wrong person. He kept placing me on hold, and I kept asking for a supervisor. The call got nowhere after 25 minutes. I asked him to send me a confirmation of the phone call. He said he could only email my daughter. I asked if he could text me confirmation. He said he couldn't because my phone (that I was calling from) was associated with my daughter's account. Although, it didn't cause a problem BUYing from Ulta. A manager never called back. Ulta wants your teens to fraudulently use your credit card $$$ and protects them at your expense.

Their shipping price is pretty high to start. The items I intended to buy were seven pairs of socks, and, with the $10 shipping, I didn't order (wasted time). A few hours later, there was a Free Shipping code in my email, so I ordered. If they charged a reasonable rate for shipping, that would earn more business