I got a quote from their website but wanted to be sure it was right so spoke to one of their operator who took the payment. Following day I receive an email saying that to return it to where I wanted it would cost an extra £400. Trying to reson with them, since I was moving in 3 days, I even offered to return ot where itd be delivered, all I asked was to extend the hire 3 more hours. They refused and quite abruptly thw choice was you either pay or get e refund. Awful customer service, their customer service manager is useless. Asked to be called back by her and she never did.