Maxwell R.’s Reviews of Buy Your Own Modem & more

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“AVOID at all cost! Worst customer service, looking to try to get a dollar off of customers.”

3/14/20

Bought an item from these guys, which turned out not to work for my service. It took 3 weeks to arrive (forcing me to purchase another item from Amazon to ensure I didn't lose my appointment with technician). When I reached out to customer service (via email, you can't even speak with anyone on the phone) for a return label, I was told I needed to pay for shipping myself (in a very rude way). After another three weeks or so, I had to reach out again for my refund. I received an email from them that they had refunded me the entire cost of the modem. But what was actually refunded was about 66% of the total cost. AVOID AT ALL *******@buyourownmodem - You have lost a customer and I will ensure you do not get any business from anyone around me. Companies like yours does not deserve to be in business.

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Customer S. – Buy Your Own Modem Rep Over a year old

Very sorry to hear that you are not being honest as it upon further research it looks like you selected our free shipping and passed on our expedited shipping of which the item was delivered with our free shipping time frame of 4-10 days. Also, per our return policy that was provided and accepted by you at time of checkout you were told this would be the shipping time and were also told that returns could take up to 30 days to be processed and so nothing happened that wasn't told to you before you completed checkout. The item was returned in fully functional condition and so per our return policy you were assessed a restocking fee and were never told at any time that you received a full refund so again that is very dishonest that you try and add such false info as everything was handled just as we said it would per our return policy. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feeback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case.
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunatley we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.