May S.

The two waffle bath towels I bought from Zara Battersea Power Station (BPS) produced so much fluff in my washing machine that my dark trousers and sweat shirts were covered with fluff in a subsequent wash (and I checked - no tissues were left in my trouser pockets). I went back to Zara BPS to see if I could exchange the towels for something else. Deborah, who attended to me there, said I couldn't without a receipt, which I had misplaced. I was so disappointed I just left the towels there. They were no good to me. My disappointment is not only with the poor quality towels but also with the lack of goodwill from Zara. I will definitely not recommend this store to my friends or members of my family.