mehr m.

I will never ever book a flight with them. They collected money from me for two first class tickets to Europe. The airline canceled the flight and booked us two economy class tickets( bc they sold our first class seats the last minute, much more expensive). I asked for the refund, the difference between First and economy class. They never helped me and told me to contact the airline to get my money. After days and weeks of going back and forth, the airline sent $143/ ticket refund ( we all know that is not the difference between First class and economy class) TO AGANGRANT and not me. They kept the money for months and never told me about it until I found out. I also paid $700 something for insurance when I booked the trip but they said that doesn't work if the airline cancels. They are fraud and I will stay away from them! This was the second time I booked my trips with them. The first time everything was smooth with no problem. But if there is any problem your money will be wasted! I paid extra money to the agency to avoid any problems but I lost my money dealing with them