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Quite happy to take your membership and even after you cancel still take it. Don't respond to emails, they don't have anyone you can speak to. Apparently it's policy to take people's money even when they're no longer a member
They are fine if you don't have a problem with the frames you've ordered.
Otherwise don't bother. 3 weeks in and still no refund
Oh oh oh. So. They rescheduled and had the cheek to take extra payment from my son as there are stairs and no parking even though this wasn't asked on the initial booking.
They said they would turn up between 8 and 10 in the morning. They then cancelled this and changed it to 2- 4 the same same day At 3.50 they sent a text saying they were not coming!
I'd booked time off work, driven upmfrom Devon, got stuck and traffic as I was bringing my son home for a few weeks until. Hoe new flat was ready. I had to book another day off work, frantically ring the estate agents to beg am extra night and get another van. To add insult to injury they are refusing to reimburse the full amount, apparently it's my son's fault he failed to mention the parking situation and the stairs despite he wasn't asked when he booked. The guy I spoke to, Thad, Chad was lovely and helpful and may have been on the receiving end as I was quite cross. He did try his best to help but was restricted by management. So. Any Van have £160 of my sons money for not turning up. I'm out of pocket 2 days wages, a full tank of petrol, overnight parking fees and paying for another van. Oh. We have no furniture, kettle anything as it's all packed.
When my son booked all he was required to. Do. Was enter his postcode of his flat and the address where to deliver. He wasn't asked anything further.
He was then allotted a date which was cancelled. My son then contacted you paid put more money and was given a new date, 28th April between 8-10. This was then changed your end to 2-4. He then received a text at 3.50. Informing him the driver wasn't coming. You cancelled therefore you are in the wrong You waited until the very last minute. Utter appalling
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Hi Melanie, I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-021005 with your message.