Know your rights, especially with delayed COVID bills.
I delivered my twins at Banner Estrella in 2020. The stay, care and delivery were amazing. Much better than my experience with Arrowhead with my first. I had to complete a COVID test, as part of their protocols at the time. I went in to the designated well testing site, scheduled by the L&D scheduler, which was at Banner Urgent Care in Sun City West. TWO YEARS later, I received a bill for the "office visit" (which didn't even take place), for a service that should be covered under the Emergency Care Act. I have spoken with my insurance, who informed me that the claim was not submitted as a COVID service. I contacted Banner's billing service, who claimed they were submitting it for review in August. Well, now I receive a notice from their collections agency that my bill, that shouldn't even exist, has gone unpaid. I call Banner's billing service again, to find out the first review was never actually submitted. She informs me they will send notice to the collections agency that the account is on hold. I wait 48 hours, call the collections agency, only to be told that they did not receive any notification of the account being on hold. I have now submitted a dispute with Banner's billing service, my insurance and the collections agency, which has been very time consuming. Needless to say, I am beyond frustrated at this point.