Melinda M.’s Reviews of LMPerformance & more

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Auto Accessories

“Parts not in stock, poor customer service”

8/26/20

I wish I'd seen the other reviews with the same problems I had- part not in stock but no mention until after ordering, no response via email, and downright rude phone customer service. The only reason they got two stars is at least they refunded my payment within three days after I cancelled the order

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Lee M. – LMPerformance Rep Over a year old

Hello,
We are very sorry about this. I see you ordered 2 front and 2 rear shocks. The 2 rears were out of stock per our website when you ordered. The fronts were in stock and should have shipped right away, however our wholesaler was waiting for them all to come in to stock before shipping. When you log into your customer order status page we do have ETA's posted for parts when you order from us. We do not send Automated ETA updates anymore via email as we had too many people complaining about getting too many emails. So when you go to our site and enter your order number and zipcode you can check the status of your order.

AS far as the rude customer service please contact us so we can find out who that was and correct the problem.

AS for no email response we have hired a lot of new people lately so there are still some issues to work out.

The refund was done the day after it was requested because we had to wait for confirmation from KONI that the order had not shipped. You received your refund on day 3 because of how the banks issue refunds. (CANCEL REQ: 8/25/2020 TO... Credit Issued for $312.64 on 8/26)

We are very sorry for the unsatisfactory experience and would like to offer you a discount on any future order.