Bought a vacuum and within a year it stopped working. I reached out to customer service and had the worst experience ever. Finally after hours I got ahold of someone who I had to send proof of purchase to and then he hung up on me. Luckily I had his email and continued to follow up. My vacuum was replaced by a similar one (since it was under warranty) but the piece of garbage they sent me doesn't hold a charge. I have to charge it everytime I use it. Will be purchasing a new vacuum soon and will NOT be using this brand.