MELODY S.

I believe something has drastically changed with this website. The service used to be excellent and you could return things that didn't work out for you. Recently, I ordered a product and used it once and found that I did not care for it. They would not refund it Trying to connect with them to even ask about this was like going down a dark maze that took time and energy and they asked the same questions over and over again. There is no chat and when you try to connect via email they say do not respond to this address. After years of being a loyal customer I will never shop here again. Now that I see many many bad reviews, I wish I had found this site earlier. Stay away from this terrible website.

I returned two items from my first purchase ever on this site, same time, same box. Their response was to acknowledge one item so I had to write again. Then they responded that, Oh Yes, we did get two items. I waited and waited for the refund. When it didn't come, I started to attempt contact. Their phone number doesn't work, and so I got into multiple chats - time consuming chats. FINALLY i was told the refund appears on the ORDER date, which was a few weeks before they even received the return. Huh? Once I dug through my old transactions, sure enough there it was almost a month earlier. Why they do this, I'm not sure.
The garments were cute enough, but way overpriced. A sweater that has about the quality of a Target item was exorbitantly priced. I will steer clear of this company in the future.

My package arrived damaged so I refused it at delivery. I have attempted to reach this vendor with 15 voice mails; 4 emails and long chats. They do not answer their phone or respond to email. Do not shop here - if you have any problem, you will not be able to reach them. On their phone system, you will be on hold for 15 minutes, only to have them come on the line and say they are not available.