Marilia C.

Oklahoma City, United States

Marilia's Profile

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165

Canon U.S.A., Inc.

Camera

“Canon offers no customer support and printer doesn't install on Win10 despite their claims”

12/5/23

I purchased a TR4720 printer on October 16,2023, through Amazon.com (see attached receipt) and attempted to install it. It didn't work. The printer is perfectly functional and the issue is the "forever problem" of installing it on a Windows computer - that is why I bought it: Epson doesn't work with Windows 10 anymore. I tried to get support: Canon SELLS customer support, which is illegal and outrageous, but I bought it. I just complain as a last resort, given that big corporations are by definition dishonest and exploitative. Canon refused to send me the code, and refuses to provide support for their product. I am not *asking* for support: I am demanding it.

Tip for consumers:
Yes, that I find it almost fascinating how big companies get a free pass on breaking the law because there is no longer a proper legal system to hold them accountable. Basically, we are having to pay for the "privilege" of complaining about a right, and still not getting it. It's useful to remember that a functional legal system is a eliminatory criterium for a democracy. Companies like Canon, and especially Microsoft, fund the dismantling of US democracy, which is already complete. Congrats.

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Tryproducts

Product Reviews

“Scam”

9/2/23

It's just a scam. It will get the applicant for a long time clicking in dozens of links, and it never arrives at a link to request the products. They even "ask" you to click on more "view product" links, which is unnecessary since you will be presented with dozens of links. You will not get products to try, but they will sell your clicks.