Willo O.

I went through all website's screens (including annoyingly blurry "Verify" demands) to get to the correct place for obtaining service under my carePAK Plus contract on my PIXMA TS9521C printer/scanner. Nothing presented itself on the page except "Chat." When the "Chatter" finally responds, it is the Camera Chat, in spite of my accessing it from the printer page. I was told I'd be connected with the right department, but there was no response and I gave up. Tried again from scratch. When there was a response, the chat box is out of alignment on the page, making the questions and my responses not in sync.
I did try the phone. I have a hearing impairment that makes rapid speech difficult to understand, and the machine voice that responded was VERY RAPID! I was asked a lot of questions that could have easily been answered in writing without the accompanying exasperation of trying to communicate with a robot.
All I wanted was a functioning power cord for my printer. After about an hour with the right chat, I guess one will be shipped.
I have purchased at least six Canon printers over the years, but this is probably the last one.