Matthew n Laura M.

Tori was very sweet but very slow.cut was choppy and missing chunks out of my hair... I'm trying to grow my hair out and she cut my bangs literally an inch from my scalp when my bangs were supposed to be below my lips.she did part of my red highlights with wet hair...my highlights that were supposed to be caramel turned out yellow with different pigments... I was supposed to have a layer of bright red highlights and they turned out peach pink orange and not red... I tried to complain about the services and I got backlash from about four people in the place...Bono, the guy in there was laughing at me and kept telling me my hair will grow out and all I have to do is apply more color... The lady next to Tori came over with her scissors and started chopping at my hair while I was crying. Another lady ( I don't know if she was a manager, she has a huge bit with glasses) she got completely ignorant with me because I was complaining and said there's nothing she could do because it was at end of shift, the whole time I was in the chair next to Tori she did nothing but complain about her clients, telling me how crazy they were and full of crap and how everybody at the hair salon sucked... I told her to call the manager of the place Jenny and Jenny said I would still have to pay for services no matter what even though they messed up my hair completely. I was so upset. I was cussing and I never cuss. I literally had Covid and bouts of sickness since 2019 and this was a very first time I've ever went to the salon since then. I even complained about my highlights because they were literally an inch from my scalp and when I've had foils before it went straight to my scalp I did not get balayage services. So because I complained there's four stylist and the manager against me when it's not my fault that they messed up. My husband tried to call Jenny to try to get a refund so I can take that money and go elsewhere to get my hair fixed and she refuses to give me my money back refuses to talk to my husband and tells me that she has to fix my hair herself. Why in the world would I go back to a place that has completely jacked up my hair and nobody has apologized and nobody will take responsibility for what happened...? It's like as long as I shut up and I don't complain everything is all good. I will not behold bewitchery or manipulation... If we have to we will go above Jenny's head and everybody at that place. I'm so horrified and so upset what they did I've never in my life had these types of services, I refuse to go in public because how horrible my hair is...I literally look like an old lady, I completely could not go out in public after my birthday and appointment... I've been getting my hair done since I'm 14 and I'm now 42 and I know protocol and I know how things are done. I'm not boo boo the fool. This is not my first rodeo. I have never been to a studio or salon that has been so unprofessional in my whole entire life. Yes there's always shop talk but the conversations that I heard in the shop was perverted disgusting filthy Ludacris and everybody gossiped about everybody. If you're so miserable about working there get another job. Straight horrible!