DaraSaupea M.

I called in for a request of a replacement phone due to the old phone broken, as doing so on October 12th, I have spoken to two customer agents and a manager who all stated I would be eligible to receive one within 3-5 business days, it has now been 3 weeks and with misunderstandings of the phone not being in the warehouse or the shipment date has been delayed, I am to find out later as I check in my status that the phone is not on delivery route, I spoke to warehouse manager and they said I needed to return the defective phone in order to receive the replacement which not one agent mentioned before until today for some reason, Safelink management said that UPS has picked it up just yesterday, I asked for ways to get a phone in faster and they had stated it's in UPS care, to " call them and find out, that I shouldn't worry, it should be in sooner rather than later" 5 weeks later they estimate I'll receive the phone, to be patient and they're sorry.