Michael F.

As a loyal member of Hertz's Gold Plus Rewards President's Circle, I had always expected a seamless and hassle-free experience with them. However, my recent encounter at the Nashville TN Airport branch left me thoroughly disappointed and frustrated.

First and foremost, upon arriving at the rental counter, I was dismayed to find that I was not given the option to choose my vehicle, as I had been in the past. Instead, I was simply handed keys without any consideration for my preferences or needs. This lack of personalized service was a stark departure from my previous experiences with Hertz.

To make matters worse, upon receiving my final bill, I was shocked to discover a charge of $615 that had not been previously agreed upon. Despite being a President's Circle member, I was subjected to this exorbitant "upgrade" fee without any justification. Apparently you are charged for the guaranteed one-car class upgrade that is listed as a perk.

Adding insult to injury, my attempts to contact a live agent to address these issues were met with frustration. Every phone number I called directed me to the Hertz app or website, leaving me unable to speak with a real person to resolve my concerns.

Overall, my experience with Hertz at the Nashville TN Airport was extremely disappointing. As a loyal customer, I expect better treatment and transparency, especially as a member of the President's Circle. Moving forward, I will be exploring other rental car options and cannot recommend Hertz at this location to fellow travelers or my company's travel department.