We purchased a chair from the Draper Utah store and ended up not needing it, returned it un-open, still int he box it was delivered in and they charged us a restocking fee of $19.00. When asked about it was told nothing they could do, when we asked to talk to the store manager, he refused to come talk to us. A store manager refusing to address a customers concerns/question shouldn't have a job! Worst service, would highly recommend avoiding the store in Draper unless you enjoying being treating like you don't matter