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I purchased a kit at my local WalMart, followed the directions in the kit to go to their site and register the kit. I also purchased the required service on their site and received an email confirming payment and also saw the associated charge taken out of my account at my bank website.
They tell me that because I did not perform the steps in the correct order, I have not paid for the service and the best I can do is request a refund, wait 2 weeks and turn around and purchase the service again.
Very disappointing.
Tip for consumers:
Be sure you understand exactly how to order and register on the site as they don't seem to be able to figure out how to satisfy customers.
Products used:
Nothing from them
Michael J.'s review of 23andMe earned 4 Very Helpful votes
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