HI Michael. Upon looking into you order history, our records show your order was placed on 7/24 where you asked us to fax the doctor for the prescription verification. Federal Law states we have to give your doctors 8 business hours to respond until we can fill the order as entered online. On 7/25 we were able to process your order however, stated on our website for your product: orders normally ship within 1-2 business days due to us having to order your specialty lens. When you selected expedited shipping, a popup is displayed explaining shipping states when your order is verified and when we have the product in stock. It also explains expedited shipping is for week day delivery only. You are required to click "ok" before moving on to the next screen. We received your product on 7/27 which is the day we shipped out. Your 2 day delivery then started, for week day only, which per tracking shows it was delivered within that time frame on Monday, July 31st.
“Website is a little clunky”
8/23/23
Verified site experience
• Previous review
Amanda R. – Contact Lens King Rep
HI Michael. Thank you for ordering with Contact Lens King. We appreciate your business and look forward to serving you in the future.
HI Michael. Upon looking into you order history, our records show your order was placed on 7/24 where you asked us to fax the doctor for the prescription verification. Federal Law states we have to give your doctors 8 business hours to respond until we can fill the order as entered online. On 7/25 we were able to process your order however, stated on our website for your product: orders normally ship within 1-2 business days due to us having to order your specialty lens. When you selected expedited shipping, a popup is displayed explaining shipping states when your order is verified and when we have the product in stock. It also explains expedited shipping is for week day delivery only. You are required to click "ok" before moving on to the next screen. We received your product on 7/27 which is the day we shipped out. Your 2 day delivery then started, for week day only, which per tracking shows it was delivered within that time frame on Monday, July 31st.