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Nitrado as a game provider is good and solid partner. Their servers are rock solid and support regarding game servers and technical issues is Ok.
Problem is when you want to cancel all your servers you paid in advance and no longer want to use. Nitrado will not refund you. They will charge you 50% of all your remaining credit and keep all your remaining money on your nitrado account.
Ordering a servers for months till year in advance is not a wise here. If you will not longer need your game servers, They will charge you 50% of all your remaining money you invested into them.
You will receive credit but that credit they won't refund to your bank account. You may only order another game server (what a joke charging (stealing) 50% from your account money you may use to order another game server from them only)
If you want a game server from Nitrado, never pay more than for 1 month in advance. Never pay them like I did, for 3 months or years in advance.
For me, this is pure stealing practice taking 50% as a cancellation fee and after that not refunding even remaining credit back to your bank provider.
I was happy with Nitrado for a long time but this shady practice well.
Hundreds of € taken away from me 113,70€ remaining credit after 50% charge, probably too.
Nitrado, keep my money. I don't care anymore.
Products used:
Game servers
Michal S.'s review of Nitrado earned 2 Very Helpful votes
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Hello Michal,
We are sorry about any inconvenience you could have experienced with our service.
By reviewing your account, we confirmed that all the credit you got from the cancellation of your servers has been refunded back to your payment method.
You saw it as a credit on your account for a few days because the refund to your payment method was still in process, it can take up to 5 business days and we have mentioned to you that via ticket support, it was never our intention to keep it on your account.
Information about the cancellation and possible refunds of Nitrado services is always public, you can find it here: https://server.nitrado.net/en-US/guides/nitrado-cancellation-support-server-guide
Sincerely,
Elias