Michele K.

First, the good: I received tickets that actually worked, and as promised, were not the tickets I ordered but were better seats. The Bad: I ordered these at Christmas and everything I received stated a delivery date of 3/13, the day before the performance. 3/13 came and went. Numerous phone calls to customer service assured me the tickets would arrive before midnight on the 13th. I called the day of the performance, as soon as customer service opened, and was told yes there is a delay but I would get them by 2pm. At this point I had no confidence they would arrive, but they did, around 1:45. So it all worked out, but incredible stress to spend 900 on tickets and have to travel 3 hours to NYC, and you have no tickets the day of the event. Judging by other reviews and conversations with their customer service, this scenario is not unusual. Not going to use them again, but grateful for wonderful tickets to the opera.